About us
Gecai Culture stands at the forefront of bringing the past to life through our state-of-the-art Animatronic Dinosaurs, enchanting Animatronic Creatures, vibrant Chinese Festival Lanterns, and tailored Custom Products. As a professional manufacturer nestled in the heart of China, we harbor a deep-seated passion for showcasing our lifelike dinos and animals in museums, exhibitions, zoos, parks, and beyond, aiming to kindle a flame of curiosity and learning in people of all ages.
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FAQs
What Should Buyers Do if Shipping Damage Is Found?
Inspect the container, packaging and product before installation. If any damage is found, take clear photographs and videos of the container, external packaging, transport labels and affected product. Keep the packing materials and notify the supplier and logistics provider promptly.
Do not operate a model if its steel structure, mechanical system, wiring or electrical components appear damaged. Minor surface damage may be repairable on site, but the supplier should review the damage before repairs begin.
The buyer should also check the freight and insurance terms to determine which party is responsible for filing a transport claim. More preparation and unloading guidance is available in our international shipping guide.
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